Return Policy
At TREND PEAK SDN BHD 202501015649 (1617064-D), we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, please review our return and cancellation guidelines below.
1. Eligibility for Returns
You may request a return within 7 days of receiving your item if:
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The item is damaged, defective, or incorrect.
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The item is unopened, unused, and in its original packaging.
Items not eligible for return:
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Opened or used liquids (e.g., battery water, electrolyte)
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Installed or used engine parts or tools
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Items missing original packaging or components
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Custom-made or special order items
2. Return Process
To initiate a return:
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Contact us at trendpeak064@outlook.com with your order number, reason for return, and photos (if applicable).
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Wait for our team to respond with return instructions.
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Ship the item back as instructed — shipping cost is covered by the customer unless the return is due to our error.
Once the item is received and inspected, you’ll be notified of your refund status.
3. Cancellation Policy
We understand that you may change your mind after placing an order. You can cancel your order under the following terms:
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Before Shipment: Orders may be canceled within 12 hours of placement if they have not yet been shipped. A full refund will be issued.
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After Shipment: Once your order is shipped, it cannot be canceled. However, you may proceed with a return request once the product is delivered.
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Custom or Special Orders: These cannot be canceled after the order is confirmed.
To cancel an order, contact us immediately at [your email] with your order number.
4. Refunds
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Approved refunds will be issued to your original payment method within 5–7 business days.
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Shipping fees are non-refundable, except when the return is due to our error.
5. Contact Us
Have questions? Our support team is here to help! Reach out to us at trendpeak064@outlook.com or use the contact form on our website.